A Tour To Spain

.. ..............................................................13 Yehood Street
..........................................................................Holon
..........................................................................Fabruary 20, 2010

Manager
Fun Tours agency,
2 Hillel Street,
Tel - Aviv

Dear Sir/Madam,

A week ago, I went on a tour to Spain, organized by your agency, and I was very disappointed from the service I recieved. I wish to complain about the bad experience I had and the unfriendly guide you chose.

Well, when I arrived at the hotel after the exhausting flight, I longed to get some rest before the tour with my team began. However, I was astounded to discover that my room was messy and dirty. I was so offended that I wondered why I paid so much to your company, when the service I got was humiliating.

In addition to the bad hotel you chose, the guide you picked was amazingly unfriendly and irresponsible. He was late all the time, and forgot his books at the hotel. Moreover, the information we got, was boring and uninteresting. He was impatient and did not answear my questions about the history of Spain.

To conclude, my advice to you is that you should check the hotels' situation before you suggest your clients to choose them, so you prevent any discomfort in the future. Either way, I think I should get a refund or a generous compensation for the anguish I had.

I look forward to your reply,

Sincerely yours,

Reut Shiran.

Better. Good work.
(88)
Daphna